At IRISTEN.WORLD, we want you to love your shopping experience and feel confident in your purchase. If you are not completely satisfied with your order, we’re here to help with a hassle-free return and exchange process. Please read our policy below for details on how to initiate a return or exchange.
1. Eligibility for Returns and Exchanges
We accept returns and exchanges under the following conditions:
- Items must be returned within 30 days of the delivery date.
- Items must be unused, unworn, unwashed, and in their original condition with all tags, labels, and packaging intact.
- Items marked as final sale or non-returnable are not eligible for return or exchange.
Please Note:
- For hygiene reasons, certain items such as underwear, socks, or swimwear may not be eligible for return unless they are defective or damaged.
- Gift cards and personalized items are also non-returnable.
2. How to Initiate a Return or Exchange
To start a return or exchange process, follow these steps:
- Contact Us: Email us at [email protected] with your order number and a brief explanation of the reason for your return or exchange.
- Approval: Once your request is approved, we will provide you with a return authorization and instructions for shipping the item back to us.
- Ship the Item: Carefully package the item(s) and send them to the address provided in our return instructions. We recommend using a trackable shipping service to ensure your package reaches us safely.
3. Refunds for Returns
Once we receive and inspect the returned item(s), we will process your refund.
- Refunds will be issued to your original payment method (credit card, PayPal, etc.).
- Please allow 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
- Original shipping costs are non-refundable unless the return is due to a defect, damage, or incorrect item sent.
4. Exchanges
If you need a different size, color, or item, we’re happy to assist with an exchange.
- Exchanges are subject to item availability.
- If the requested item is unavailable, we will issue a refund for the returned product or assist you in selecting an alternative item.
- We will cover the shipping cost for sending the exchanged item to you.
5. Defective, Damaged, or Incorrect Items
If your order arrives defective, damaged, or incorrect, we sincerely apologize for the inconvenience. Please contact our customer service team at [email protected] within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will work promptly to resolve the issue by offering a replacement, exchange, or full refund, including shipping costs, if applicable.
6. Return Shipping Costs
- Customers are responsible for return shipping costs, except in cases where the return is due to a defect, damage, or error on our part.
- If applicable, we will provide a prepaid return shipping label for defective or incorrect items.
7. International Returns and Exchanges
For international orders, customers are responsible for return shipping costs, customs duties, and taxes. Refunds will exclude original shipping costs and any customs fees paid.
8. Important Notes
- Returns that do not meet the eligibility criteria (e.g., worn, damaged, or without tags) may not be accepted and could be sent back to you at your expense.
- We reserve the right to refuse returns or exchanges that appear to be fraudulent or abusive.
Contact Us
If you have any questions or need assistance with your return or exchange, please don’t hesitate to reach out. Our friendly customer support team is here to help!
- Email: [email protected]
- Website: www.iristen.world
Thank you for choosing IRISTEN.WORLD – Your Ultimate Destination for Men’s Fashion & Clothing. We appreciate your trust and are committed to ensuring your satisfaction with every purchase.